Returns and Refunds

Refund Policy

If for any reason, you are not entirely delighted with your purchase, we will be more than happy to exchange or refund. Please contact us either by email or telephone to advise and then, please return the goods to us, unused and in the original packaging, within 28 days of receipt (for Christmas pressies, purchased or received, within 28 days from Christmas Day) for exchange or full refund as advised.

Please note that all post and packaging costs are the customers responsibility when returning items and we cannot be held responsible for goods lost or stolen in transit.

Our details for Returns:


Telephone: 01939 262827


Returns Address

Titus Alpacas

Old Russet Barn

Stanwardine Park Farm

Stanwardine in the Fields



Shropshire SY4 2EX 

Customer Service

If you have any questions regarding our products or website please do contact us via email, by clicking here 

or calling us on 01939 262827